Choose the right package for your consultation
Choose Essential, Enhanced or Bespoke, then select client-managed or ConsultOnline-managed delivery.
2026 prices for a six-month consultation
Essential
From £2,500 + VAT
Core tools for a professional, accessible online consultation.
Choose how it’s managed
- Client-managed
- £2,500 + VAT
- ConsultOnline-managed (initial site set-up)
- £3,000 + VAT
ConsultOnline branding or private label
Package highlights
- Branded consultation microsite
- Surveys, polls and ideas wall
- Dashboard, analytics and report exports
Most popular
Enhanced
From £4,000 + VAT
Richer engagement, access, mapping and analytics tools.
Choose how it’s managed
- Client-managed
- £4,000 + VAT
- ConsultOnline-managed
- £5,000 + VAT
ConsultOnline branding or private label
Package highlights
- Interactive maps, masterplans and heatmaps
- Surveys, polls and moderated discussions
- Advanced analytics and multilingual support
Bespoke
From £6,000 + VAT
Tailored design and advanced delivery for complex consultations.
Choose how it’s managed
- Client-managed
- £6,000 + VAT
- ConsultOnline-managed
- £8,000 + VAT
Two tailored configurations
Package highlights
- Custom domain and tailored scheme identity
- Unlimited surveys and polls
- Bespoke delivery, monitoring and reporting
Branding and management options
Choose the package and who manages delivery
There are six service levels: Essential, Enhanced and Bespoke can each be client-managed or ConsultOnline-managed. For Essential, ConsultOnline-managed delivery means initial site set-up.
Private-label branding is available with the three client-managed services. ConsultOnline-managed services use the ConsultOnline brand.
See what's included in every consultation
Explore the full range of tools available across all packages — from interactive surveys and maps to AI-powered analytics and branded microsites.
Compare packages at a glance
| Feature | Essential | Enhanced | Bespoke |
|---|---|---|---|
| Pricing | |||
| Your team manages content, engagement and reporting. Private-label branding is available for client-managed delivery. | £2,500 + VAT | £4,000 + VAT | £6,000 + VAT |
| ConsultOnline provides the agreed delivery support under the ConsultOnline brand. Essential covers initial site set-up. | £3,000 + VAT | £5,000 + VAT | £8,000 + VAT |
| Private-label partners receive a volume discount when multiple sites are commissioned in one calendar year. | 10+ sites: 10% off; 20+ sites: 20% off | ||
| Management | |||
| Admin user accounts included for managing content, responses and reporting. | 2 | 4 | 4 |
| Control what different users can see, edit, approve or export. | |||
| A record of key admin actions so project teams can see what changed and when. | |||
| Essential includes initial site set-up. Enhanced and Bespoke can include ongoing content, engagement and reporting management. | Set-up only | Available | Available |
| Protection against automated spam and low-quality submissions. | |||
| Residents can be asked to verify their email before contributing. | |||
| Useful where teams need review and approval steps before content goes live. | |||
| Supports open, registered and invite-only consultation areas. | |||
| Choose whether anyone can take part, users must register, or access is restricted to invited participants. | |||
| Optional Royal Mail PAF-style address lookup. Private-label partners provide their own approved supplier account and pay usage charges directly. | Additional cost | Additional cost | |
| Optional mobile-number verification. Private-label partners provide their own approved supplier account and pay usage charges directly. | Additional cost | Additional cost | |
| Optional postal verification for consultations that need address-based access control. | Additional cost | ||
| Notifications that help project teams keep track of activity during the consultation. | |||
| Typical time from receiving agreed materials to getting the consultation site live. | 2 working days | 2 working days | TBC |
| Each consultation can use a dedicated project email address for communications. | |||
| Set Up | |||
| Tools for partner or client teams to add and update consultation content directly. | |||
| How much ConsultOnline project-manager help is included for content uploads and edits. | At start + monthly | Writes/edits, twice monthly | Writes/edits, as required |
| Brand setup for the consultation site, from standard styling to bespoke design. | Project manager sets up | Project manager sets up | Custom-built bespoke |
| Support & onboarding | |||
| Guided project setup covering branding, access, content and selected engagement tools. | |||
| Help for project administrators to confidently manage content, responses and reporting. | Self-service guidance | Included | Tailored |
| Pre-launch checks cover public access, content presentation, forms, links and essential project settings. | Self-check | ConsultOnline review | Tailored review |
| Support during the consultation, with project-management involvement increasing by package. | Platform support | PM support | Priority PM support |
| Design | |||
| Standard microsite layout ? A branded consultation microsite using ConsultOnline's proven page structure. Open feature page | |||
| Bespoke design by professional designer ? A custom-designed consultation site for higher-profile or more complex schemes. Open feature page | |||
| Presentation | |||
| Editable interactive storyboards ? A digital exhibition space for proposal boards, documents and supporting media. Open feature page | |||
| Interactive exhibition elements ? Clickable or guided exhibition content that helps residents explore proposals in more detail. Open feature page | |||
| Chatbot in attendance ? An AI-assisted guide that helps visitors find relevant consultation information. Open feature page | |||
| Image library ? A gallery-style area for visuals, CGI images, photographs and supporting graphics. Open feature page | Bespoke presentation | ||
| Interactive map ? Map-based engagement for pins, comments, locations and spatial feedback. Open feature page | |||
| Heatmap visualisation ? Shows where map-based engagement is concentrated, making feedback patterns easier to read. Open feature page | |||
| Masterplan overlay ? Displays proposal plans or masterplan layers on the map for clearer spatial context. Open feature page | |||
| A simple timeline for key consultation and project milestones. | |||
| A live project timeline with countdowns and prompts for upcoming deadlines. | |||
| Embed your own project videos within the consultation site. | Multiple videos | ||
| A themed project video created for the consultation website and suitable project channels. Enhanced includes one project video; Bespoke includes two. Additional project videos are quoted separately. | 1 included | 2 included | |
| Publish updates during the consultation so visitors can follow progress. | Self-populated | By project manager | By project manager |
| A central place for planning documents, PDFs and supporting files. | Self-managed | PM-managed, twice monthly | PM-managed, as required |
| Restrict selected pages or documents to specific audiences where needed. | |||
| Consultation | |||
| Newsletters by email ? Send email updates to registered participants and interested stakeholders. Open feature page | |||
| Support for online events, briefings or consultation webinars. | Link to your webinar | Link to your webinar | Arranged & hosted |
| Surveys ? Structured questionnaires for capturing consultation responses. Open feature page | Up to 4 | Up to 8 | Unlimited |
| Project manager sets up surveys ? ConsultOnline project-manager setup of survey questions and response flows. Open feature page | |||
| Polling ? Lightweight polls for quick feedback on specific questions. Open feature page | Up to 5 | Up to 10 | Unlimited |
| Make it easier for participants and project teams to share the consultation. | |||
| Guidance on promoting the consultation through social channels. | |||
| Paid social campaigns can be added where wider reach is needed. | Additional cost | ||
| Optional prompts and progress indicators that encourage fuller participation. | |||
| AI chatbot ? A consultation chatbot that answers common questions from approved project content. Open feature page | |||
| A moderated space for discussion and community input. | |||
| Collect open ideas and suggestions from residents in one browsable place. | |||
| Review, categorise and analyse ideas so themes are easier to report. | |||
| Ideas linked to map locations ? Connect ideas and suggestions to specific places on the project map. Open feature page | |||
| Storyboard ? A guided proposal journey with page-by-page reactions and comments. Open feature page | |||
| Accessibility | |||
| Layouts are designed to work well on phones, tablets and desktop devices. | |||
| Progressive web app ? A web-app style experience that can be installed from supported browsers. Open feature page | |||
| Branded bespoke app ? A more tailored app-style experience for larger or higher-profile consultations. Open feature page | |||
| WCAG 2.1 AA compliance ? Built to support accessible public consultation and inclusive participation. Open feature page | |||
| Advanced accessibility features ? Additional accessibility tooling and support for more complex requirements. Open feature page | |||
| Multi-lingual translation ? Support for publishing consultation content in more than one language. Open feature page | |||
| Reporting & Analytics | |||
| Real-time analytics dashboard ? Live dashboards for engagement, responses and participation patterns. Open feature page | |||
| PDF & CSV reports ? Export consultation results for reporting, analysis and evidence packs. Open feature page | |||
| AI-powered sentiment analysis ? AI-supported analysis to help identify themes and sentiment in feedback. Open feature page | |||
| Engagement tracking ? Track visits, responses and engagement across the consultation journey. Open feature page | |||
| Scheduled automated reports ? Regular reports can be generated automatically during the consultation. Open feature page | |||
| Branded consultation reports ? Exported reports can be styled for client or project branding. Open feature page | |||
| Consultation health scoring ? A quick-read view of how the consultation is performing against engagement signals. Open feature page | |||
| Demographic gap analysis ? Helps identify whether key audiences or locations may be under-represented. Open feature page | |||
| Cross-project analytics ? Compare performance and learning across multiple consultation sites. Open feature page | |||
| Marketing | |||
| Create QR codes for posters, letters and printed consultation material. | |||
| Embed consultation prompts or links on partner and project websites. | |||
| Every direct-mail campaign is quoted and approved separately before anything is printed or posted. | Separate quote | Separate quote | Separate quote |
| Digital advertising support for consultations that need broader reach. | |||
| Search & discoverability | |||
| Fast, mobile-friendly, crawlable pages with clean URLs, canonical links and accessible page structure. | |||
| Control search titles, descriptions and sharing images so public links explain the consultation clearly. | Self-managed | PM-supported | PM-supported |
| Automatically maintained discovery files help search engines find public pages while protected or noindex content stays excluded. | |||
| Machine-readable organisation, consultation, webpage, article, event, breadcrumb and FAQ data helps search and answer services understand public content. | |||
| A pre-publication check highlights missing headings, search descriptions, social images, public contact details and indexing settings. | |||
| Connect the consultation sitemap to an appropriate verified Search Console property so indexing health can be monitored. | Guidance provided | Included | Included |
| Review headings, summaries and public page information for clear search intent and answer-ready explanations without promising rankings. | Self-managed | Launch review | Tailored review |
| Security, privacy & reliability | |||
| Secure managed hosting with HTTPS for public consultation pages and administration. | |||
| Consultation data is protected during transfer and while stored. | |||
| GDPR support & Data Processing Agreement ? Privacy-supporting platform controls and a Data Processing Agreement are available for client review. Open feature page | |||
| Operational backups and monitoring support service recovery and platform reliability. | |||
| Data ownership & full response export ? Consultation teams retain access to their project data and can export response and reporting data. Open feature page | |||
| Technical | |||
| Included file and media storage for consultation assets. | 5 GB | 15 GB | Unlimited |
| A consultation can use a ConsultOnline-hosted subdomain by default. | Default | Default | Optional |
| A normal connection to an approved partner or client domain is included for private-label delivery. Domain purchase, complex DNS changes and additional domain work are agreed separately. | Private-label: included | Private-label: included | Included |
| Usage & project lifecycle | |||
| The advertised package price covers a six-month consultation website period. | 6 months | 6 months | 6 months |
| The website can remain available after the initial package period; any extension price is agreed separately. | Available | Available | Available |
| Preserve consultation information and export response data at the end of the active engagement period. | |||
| Private-label partners use and pay for their own approved SMTP, address-lookup and SMS supplier accounts. Direct mail, WhatsApp and complex domain work are separately agreed. | Where used | Where used | Where used |
| Next Stages | |||
| Keep the site available after consultation for decisions, updates or next-stage engagement. | |||
Frequently asked questions
Not sure which package is right for you?
Get in touch and we'll help you find the perfect package for your consultation. No pressure, no commitment — just a conversation about what you need.