UK planning consultation
Planning consultation that reaches the people a village hall can't and de-risks your application
ConsultOnline helps planning teams reach the silent majority, capture meaningful feedback, and turn community input into planning-ready evidence for stronger Statements of Community Involvement.
Features
Everything you need for effective consultation
From secure access controls to virtual exhibitions, surveys, analytics and accessible mobile experiences, ConsultOnline brings the key tools for modern planning consultation into one platform.
Management & security
Team logins, granular permissions, approval controls, audit trails, anti-bot protection and verification options including email, address, SMS and physical mail checks.
Presentation tools
Virtual exhibitions, image libraries, interactive maps, heatmaps, masterplan overlays, timelines, videos, news feeds and document libraries help present proposals clearly.
Engagement tools
Surveys, polls, newsletters, online webinars, social sharing, ideas walls, chatbots, community discussion boards and progress rewards help more people take part.
Accessibility & reach
Mobile-friendly design, progressive web app options, bespoke app support, WCAG 2.1 AA compliance, advanced accessibility features and multilingual translation.
Reporting & analytics
Real-time dashboards, PDF and CSV reports, AI-powered sentiment analysis, engagement tracking, consultation health scoring and demographic gap analysis.
Promotion & aftercare
QR codes, embeddable widgets, direct mail, digital marketing options, branded URLs and the ability to keep using the site after consultation for project updates.
Solutions
Built for everyone in the planning process
Whether you're a housebuilder, masterplanner, infrastructure developer, planning consultancy, local authority or community organisation, ConsultOnline adapts to the level of support, branding and functionality your consultation needs.
Councils
Run statutory consultations with branded microsites, collect structured feedback, and generate committee-ready reports.
Consultancies
Manage multiple client projects from one dashboard, white-label microsites, and deliver data-driven consultation reports.
Housing Associations
Engage tenants and residents on regeneration plans, collect location-based feedback, and track participation rates.
Community Groups
Run neighbourhood plans and community consultations with accessible surveys, maps, and multilingual support.
Housebuilders and masterplanners
Demonstrate community engagement for planning applications with interactive maps, response analytics and exportable evidence.
Infrastructure developers
Required engagement for NSIPs. Demonstrate meaningful community as required by the guidance set out by the government following its 2026 consultation on streamlining infrastructure planning.
Councils
Run statutory consultations with branded microsites, collect structured feedback, and generate committee-ready reports.
Consultancies
Manage multiple client projects from one dashboard, white-label microsites, and deliver data-driven consultation reports.
Housing Associations
Engage tenants and residents on regeneration plans, collect location-based feedback, and track participation rates.
Community Groups
Run neighbourhood plans and community consultations with accessible surveys, maps, and multilingual support.
Housebuilders and masterplanners
Demonstrate community engagement for planning applications with interactive maps, response analytics and exportable evidence.
Infrastructure developers
Required engagement for NSIPs. Demonstrate meaningful community as required by the guidance set out by the government following its 2026 consultation on streamlining infrastructure planning.
Councils
Run statutory consultations with branded microsites, collect structured feedback, and generate committee-ready reports.
Consultancies
Manage multiple client projects from one dashboard, white-label microsites, and deliver data-driven consultation reports.
Housing Associations
Engage tenants and residents on regeneration plans, collect location-based feedback, and track participation rates.
Community Groups
Run neighbourhood plans and community consultations with accessible surveys, maps, and multilingual support.
Housebuilders and masterplanners
Demonstrate community engagement for planning applications with interactive maps, response analytics and exportable evidence.
Infrastructure developers
Required engagement for NSIPs. Demonstrate meaningful community as required by the guidance set out by the government following its 2026 consultation on streamlining infrastructure planning.
Surveys
Build surveys in minutes, not hours
For users managing their own consultation website, our drag-and-drop builder makes it easy to create professional questionnaires with 11 question types, conditional logic and real-time validation.
Maps
Location-based feedback on any proposal
Let residents drop pins on interactive maps to share place-specific opinions. Perfect for planning applications, transport schemes, and neighbourhood plans.
Analytics
Real-time insights at your fingertips
Watch responses stream in live. Our analytics dashboard gives you instant visibility into participation rates, sentiment trends, and demographic breakdowns.
How It Works
Three steps to better consultation
Set Up Your Project
Create your consultation in minutes. Add surveys, upload exhibition materials, configure your interactive map, and brand your microsite.
Collect Feedback
Share your consultation link. Residents can complete surveys, drop pins on maps, and browse proposals from any device.
Generate Reports
Get instant analytics with sentiment analysis, demographic insights, and publication-ready reports for planning committees.
Testimonials
Trusted by planning and development teams
See how ConsultOnline helps project teams present proposals clearly, broaden participation and keep consultation evidence organised.
"ConsultOnline has proved clear, professional and highly adaptable, helping us present complex development information in a structured and accessible way. Its value has extended beyond consultation, supporting communication and commercial project management as our projects have progressed."
Heather Quarendon
Lochailort Investments
Old Town Newbury and Lanwades Park
"ConsultOnline made complex proposals easier to understand, created a central point for information and feedback, and helped us reach a wider demographic than traditional consultation methods alone."
Martin Hughes
Polity
Essential Living and Scotch Corner Designer Village
Topfling
"The platform gave the consultation a clear structure, making it easier for residents, councillors and other stakeholders to understand the proposals and provide feedback. Penny and the team were responsive, practical and easy to work with."
Israel Gold
Abbey House
"ConsultOnline provided a clear, practical and well-structured approach to creating a consultation website. The result was a professional and user-friendly website, well suited to local authority engagement."
Jonathan Walton
Vocalism
Wokingham Borough Council
Adler Consulting
"ConsultOnline offers a clear and practical way to present proposals, reach a wider section of the community and encourage genuine local engagement, while providing a credible audit trail for consultation evidence."
Ready to de-risk your next consultation?
Book a demo to see how ConsultOnline can help you reach more people and produce planning-ready evidence.